Refund Policy

Last Updated: 08 September, 2024

Summary of the Policy

We appreciate your decision to choose Techvyn at https://techvyn.com, operated by Vynku Ltd with its registered address at International House, 12 Constance Street, London, United Kingdom, E16 2DQ, email address info@techvyn.com, and phone number +447488897554. However, it’s important to note that we have a strict no-refund policy for all services and products purchased through our website. Once a transaction is completed, it is considered final.

Customer Obligations

Customers bear full responsibility for their purchasing decisions on our platform. We urge customers to thoroughly review all information and specifications about the services or products they intend to purchase before making a decision.

Criteria for Refund Assessment

In exceptional circumstances, we may entertain refund requests. These circumstances may include:

  • Erroneous Payments: Occurrences where accidental or duplicate payments are made.
  • Incorrect Payment Amount: Situations where customers are mistakenly charged the wrong amount due to technical glitches or clerical mistakes on our end.
  • Payment Using Wrong Details: Circumstances where proof is provided that a payment was made using incorrect payment details, resulting in a failed transaction.
  • Non-Delivery of Service or Product: Cases where the purchased service or product is not provided as described due to factors under our control.

Refund Application Process

If you believe your situation falls under one of the exceptional circumstances mentioned above, you can submit a refund request to our customer support team at info@techvyn.com. Please include the following details in your refund request:

  • Your Full Name
  • Email Address Used for the Purchase
  • Transaction Date
  • Transaction ID or Receipt
  • Detailed Explanation of the Issue

Review and Decision

Upon receipt of your refund request, our team will thoroughly review the provided information. We aim to respond to all refund requests within 7 business days. Our decision regarding the refund request will be based on the validity of the circumstances presented and our policies.

Contacting Us

If you have any questions or need further clarification regarding our Refund Policy, please don’t hesitate to contact our customer support team:

Please be aware that this Refund Policy is subject to change without prior notice. We recommend that you review it periodically for updates.

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